Linux Format forums

heiowge · Posted: Thu May 31, 2012 10:26 pm Post subject: Windows explorer keeps crashing

My wife's win7 laptop broke. Charger and mousepad having issues. We sent it back to comet to be fixed. It came back having been reset. Now windows explorer crashes every time she does anything. I've run all the updates.

Any ideas?
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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

nelz · Posted: Thu May 31, 2012 10:54 pm Post subject:

Take it back to Comet and tell them to fix it properly or replace it.
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Unix is user-friendly. It's just very selective about who it's friends are.

heiowge · Posted: Thu May 31, 2012 10:58 pm Post subject:

Might have to do that. But then again, she's been giving me daggers using Mint 11 on an old laptop for the last 8 days. Not sure I won't wake up a la John Wayne Bobbit. Shocked

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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

wyliecoyoteuk · Posted: Fri Jun 01, 2012 6:03 pm Post subject:

You could always install windows8 Wink

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ajgreeny · Posted: Mon Jun 04, 2012 12:07 am Post subject:

heiowge · Posted: Mon Jun 04, 2012 1:00 am Post subject:

We did a full factory reset. Damn thing still keeps breaking. It's going back.

Funny thing though... She wanted to get her pics off. I ran mint 13 off a stick and backed all of them up in 5 minutes flat. And she still hates linux. Rolling Eyes

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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

Brian Hunter · Posted: Mon Jun 04, 2012 12:42 pm Post subject:

My aunt had the same issue - the crashes were still happening from the factory reset, so I thought it best to send it back as you at least want your factory reset to be working.

heiowge · Posted: Thu Jun 07, 2012 10:49 am Post subject:

Pre-return to manufacturer factory reset. Here are the results.

Not seen that particular screen before. Another "feature" of windows 7? Laughing

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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

Nuke · Posted: Fri Jun 08, 2012 12:17 am Post subject: Is that real?

heiowge · Posted: Fri Jun 08, 2012 1:05 am Post subject:

The top bar says "failed to create driver."
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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

heiowge · Posted: Wed Jul 11, 2012 12:22 pm Post subject:

Asus reinstalled. That failed. They then replaced the hard drive, but still having crashes. The guy on the phone said it was down to windows, not Asus. Further examination reveals the following cause of the crashes...

Fault Module Name: ASUSWSShellExt64.dll

This is apparently something to do with Asus webstorage. But I removed that. Any ideas or do I have to go back to fighting Asus again?
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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

Ram · Posted: Wed Jul 11, 2012 5:14 pm Post subject:

Try the 32 bit version of IE.
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Ubuntu LXDE 12.04 running on AMD Phenom II*4; ASUS Crosshair III Formula MB; 4 GB Ram.....

heiowge · Posted: Wed Jul 11, 2012 7:53 pm Post subject:

har har.

Her laptop doesn't use IE. It's chrome all the way. It's WINDOWS explorer crashing, not IE. Laughing

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AMD PHENOM II X6, 14 GB DDR3, 500 GB hd, 1GB nVidia card, running Linux Mint 14 KDE / Win 7. Damn thing keeps breaking.

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd running Mint 14 MATE. Running great.

Ram · Posted: Wed Jul 11, 2012 8:26 pm Post subject:

MS ships both 32/64 IE, assumed it was the browser not the shell.

Post your Application log.
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Ubuntu LXDE 12.04 running on AMD Phenom II*4; ASUS Crosshair III Formula MB; 4 GB Ram.....

Marrea · Posted: Wed Jul 11, 2012 8:58 pm Post subject:

heiowge

From what little I have read about this (see as one example http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-64bit-home-premium-explorerexe-freeze/7220d481-a346-4423-90cd-65ec854d3373) it seems that for most people simply uninstalling the WebStorage program resolves the issue.

However, you say you have already done this so it has obviously not worked for you. Sad

I also came across a comment somewhere during my googling around that the WebStorage program somehow corrupts Windows Explorer so it sounds more like Asus is the culprit, not Windows.