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How much patience will customer service have with me?

 
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Should I renew subscription?
Renew
85%
 85%  [ 6 ]
Buy in a store
14%
 14%  [ 1 ]
Neither; just give up on the magazine
0%
 0%  [ 0 ]
Total Votes : 7

Author Message
lhonsa



Joined: Wed Oct 06, 2010 5:51 pm
Posts: 1

PostPosted: Wed Oct 06, 2010 6:11 pm    Post subject: How much patience will customer service have with me? Reply with quote

I am in the second year of subscription (living in the US). After 6 issues (of the second year) I stopped receiving the magazine.
When being sure I missed at least 2 issues I contacted customer support. They told me I actually missed 3 issues and they would send them. I received a thick envelope with 3 issues a few days later (YES!). Now I am sure I missed another 2 issues so my wife called cs today and they said they would send these 2 again. Now I have 1 issue left in my subscription I will probably have to ask for it in about a month.
The question is: If I renew my subscription and the problem continues and let's say after each 2 missing issues I contact customer support will they get tired of me (calling 6 times a year) and at some point stop believing I am really not getting those issues?
Should I just pay the extra price and buy magazine in a store?
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towy71
Moderator


Joined: Wed Apr 06, 2005 3:11 pm
Posts: 4262
Location: wild West Wales

PostPosted: Wed Oct 06, 2010 7:31 pm    Post subject: Reply with quote

You seemed to have evoked two votes for renew, one of them mine Wink

Most people giving a gentle poke here are usually satisfied Wink
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Rhakios
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Joined: Thu Apr 07, 2005 12:18 am
Posts: 7634
Location: Midlands, UK

PostPosted: Wed Oct 06, 2010 9:18 pm    Post subject: Reply with quote

towy71 wrote:

Most people giving a gentle poke here are usually satisfied Wink


Please towy, it's the wrong site for that sort of comment. Shocked



Very Happy
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katystar



Joined: Wed Dec 09, 2009 2:51 pm
Posts: 62
Location: Bath

PostPosted: Thu Oct 07, 2010 10:04 am    Post subject: Reply with quote

Hi,

If you send me an email with your full name and subscriber number/details I will speak to customer services for you on your behalf and see if we can get this sorted.

Do you subscribe through our US fulfillment house IMS or through UK My Favourite Magazines?

Many Thanks,
Katy
katy.holman@futurenet.com
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Katy Robinson
Direct Marketing Product Manager
Linux Format magazine
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Rhakios
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Joined: Thu Apr 07, 2005 12:18 am
Posts: 7634
Location: Midlands, UK

PostPosted: Thu Oct 07, 2010 7:22 pm    Post subject: Reply with quote

<resists temptation to further towy's smutty pun>
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