Tweet Nationwide about it
I find that moaning publicly seems to get results faster.
Three or four years ago, I think it was Nationwide, did not even allow you to look back 15 months online, only 12. Considering that you do not fill in a tax return (if you are given one) until after the tax year is over, and the final-FINAL date for returning it is not until the following December, 20 months after the start of the tax year in question, being able to look back at your account for only 12 months is useless and even 15 may be no help. I did contact NW about this and shortly afterwards the time was
extended to 15 months; but I do not believe that I alone was responsible for such a change - I expect many others complained too.
I also don't tend to look back, I just want to know now much monies I have now and how much I owe, which online banking is great for. Maybe I am the new generation that all this fancy new stuff is for
Perhaps it is not that you are a new generation, rather that as a student you have no savings
But I have a savings account with NW (and other banks have similar) whereby you get a bonus interest rate if you do not make more than 5 withdrawals a year (if you do the interest rate reverts to b....gger all). So it is vital to be able to count previous withdrawals over 12 months.
But you have a point. I believe that people who design web sites, and indeed any systems for dealing with the public, assume that people behave like themselves, have likes and dislikes like their own, and have circumstances like their own. [The design of Windows 8 and Unity are examples of this effect]. However, I find that I rarely align with their assumptions.
nelz wrote:Paperless banking is not the same as online banking. It is replacing the paper statements with PDFs, which means I can download and save them
No it is not the same - I believe that paperless banking is a subset of online banking: ie it is the same online experience but minus the paper statements posted to you. Do you know differently? I have an account with HSBC with online banking where I get paper statements and I can also download PDFs. I did not need to go paperless to access the PDFs. Maybe it depends on which bank you are with whether you get PDFs freely.